Privacy Policy

1. Introduction

Book My Ground (“we”, “our”, or “us”) provides a platform that allows ground owners to manage sports grounds, schedules, pricing, bookings, customers, and payments, and allows users to find and book available sports slots.

By using Book My Ground, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information you provide

Depending on the features you use, we may collect:

• Name, mobile number, email address, and profile information.
• Login, registration, and account verification information.
• Ground name, address, location, photographs, facilities, and pricing.
• Booking details, selected slots, team details, and contact-person information.
• Payment status, transaction reference, amount paid, pending amount, and related records.
• Messages, feedback, support requests, and other information you submit.

2.2 Information collected automatically

• Device type, operating-system version, app version, and language.
• IP address, crash information, diagnostics, and performance data.
• App interactions and feature-usage information.

2.3 Location information

Where permitted by you, we may access approximate or precise location information to show nearby grounds, display ground locations, or assist with map and navigation features. You can control location permissions through your device settings.

3. How We Use Your Information

• Create and manage user accounts.
• Provide ground search, scheduling, booking, pricing, and payment-management features.
• Send booking confirmations, reminders, service messages, and important updates.
• Connect players, booking contacts, and ground owners for legitimate booking purposes.
• Provide customer support and respond to enquiries.
• Maintain app security, detect fraud, troubleshoot errors, and improve performance.
• Comply with applicable legal and regulatory obligations.

4. How We Share Information

We do not sell personal information. We may share information only when necessary:

• Between users: Relevant booking and contact details may be shared between a ground owner and the person making a booking.
• Service providers: With hosting, cloud storage, authentication, analytics, maps, messaging, notification, or payment providers used to operate the app.
• Legal requirements: Where disclosure is required by law, court order, government request, or to protect users, our rights, or public safety.
• Business changes: In connection with a merger, acquisition, restructuring, or transfer of the service, subject to appropriate safeguards.

5. Third-Party Services

Book My Ground may use third-party services such as cloud hosting, Google Maps, Firebase services, payment gateways, WhatsApp sharing, analytics, or crash reporting. These providers may process data according to their own privacy policies.

Keep this section consistent with the third-party SDKs and services actually included in your released application.

6. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect information from unauthorised access, disclosure, alteration, loss, or misuse. These may include secure network communication, access controls, authentication, restricted database access, and routine security monitoring.

No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

7. Data Retention

We retain personal information only for as long as necessary to provide the service, maintain booking and financial records, resolve disputes, enforce agreements, and satisfy legal requirements. When information is no longer required, we may delete or anonymise it.

8. Your Choices and Rights

Subject to applicable law, you may request to:

• Access or receive a copy of your personal information.
• Correct inaccurate or incomplete information.
• Delete your account and associated personal information.
• Withdraw consent or change device permissions.
• Object to or restrict certain processing activities.

Some information may be retained where required for legal, accounting, fraud-prevention, security, or dispute-resolution purposes.

9. Account and Data Deletion

Users may request account deletion through the account settings available in the app or by contacting us at the email address below. After verifying the request, we will delete or anonymise eligible account data within a reasonable period, except where retention is legally required.

Account deletion request page: Add the public URL of your account-deletion request page here before publishing the app on Google Play.

10. Children’s Privacy

Book My Ground is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so that we can review and delete it where appropriate.

11. App Permissions

• Location: To show nearby grounds and assist with maps.
• Camera or photos: To upload ground, profile, or supporting images.
• Notifications: To send booking reminders and service updates.
• Internet access: To communicate with our servers and provide app functionality.

Permissions are requested only when relevant to a feature and can be managed from your device settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the app or another appropriate channel.

13. Contact Us